Returns & Replacement Policy

Every Kalamkari House piece is authentic Kalamkari, bought from the artisans for your order, so we don’t take returns or exchanges. We stand behind every piece we send: if it is genuinely damaged in shipping, or we made a mistake on our side, we put it right with a free replacement.

1. No returns or exchanges

We can’t accept returns or exchanges for a change of mind, size, or colour preference. Each piece is made and printed in small batches, so small variations in colour and pattern are natural, not a defect.

When your order page shows a Cancel button, you can cancel there for a full refund until the order ships. If there’s no Cancel button, or the order has already shipped, message us on WhatsApp (+91 94941 39351) and we’ll help. If you refuse the parcel when it is delivered, the courier brings it back to us, and once it reaches us we refund the full amount, shipping included.

2. If your piece arrives damaged

Report it within 48 hours of receiving the parcel with a video of opening it. The quickest way is WhatsApp on +91 94941 39351: send your order number and the video there, any time (24×7); we reply during support hours (Monday to Saturday, 10:00 AM – 6:00 PM). You can also use “Report a problem” on your order page, or email care@kalamkarihouse.in. This covers a piece that is damaged, stained, torn, defective, or not the piece you ordered. Reports after 48 hours can’t be accepted.

3. The unboxing video

We can only replace a piece on the strength of a genuine video, so it must be:

• Live and continuous: start recording before you open the parcel, show the sealed parcel and its shipping label, then open it and unfold the piece without stopping.
• Clear: good light, in focus, with the damage plainly visible.
• Unedited: no cuts, filters or effects, and nothing generated or altered with AI. Such videos can't be accepted.

Photos alone, a video recorded after the parcel was opened, or a video that is unclear, edited, filtered or made or altered with AI can’t be accepted. We welcome every genuine report: real damage in shipping, or a real mistake on our side, is always put right.

4. What happens next

We check the video, and may ask for a few photos or for the piece to be sent back, in which case we arrange and pay for the courier. Once confirmed, we send you a free replacement of the same piece. If the same piece can’t be made or sourced, we refund you in full instead.

5. Refunds

Refunds (for a cancelled order, or when a damaged piece can’t be replaced) go back to the original payment method via Razorpay, and usually reflect within 5–7 business days, depending on your bank.

6. Contact

WhatsApp: +91 94941 39351 (send messages any time; we reply Monday to Saturday, 10:00 AM – 6:00 PM). Email: care@kalamkarihouse.in. Phone: +91 9494139351. Or use “Report a problem” on your order.